Question 1

How do we switch to Silver Horizon from our current manager?

Accepted Answer

In four steps. The owners appoint or confirm a management committee of at least three people; a majority of owners vote to appoint us (we supply a template notice and agenda); you hand over the current owner list, budget and site information; and we run the handover — transferring utilities, insurance and records, opening the new communal account, and sending your first monthly report within 30 days. There's no need to wait for a year-end.

Question 2

What's included in complex management?

Accepted Answer

The full running of the development: preparing and holding to the annual budget, collecting communal fees, operating the communal bank account, coordinating and supervising contractors, keeping pools, gardens, lifts and shared systems in order, arranging insurance and utilities, handling owner and resident communication, and sending a written report to owners every month. Everything is set out in your service-level agreement, so the committee knows exactly what is covered.

Question 3

What does SLA-backed management mean?

Accepted Answer

It means the management service is supported by an agreed service framework, helping keep responsibilities clear. This is designed to give owners and residents a more structured and reliable management experience.

Question 4

What types of properties does Silver Horizon manage?

Accepted Answer

Silver Horizon provides management for residential developments, complexes, and communities in Paphos, Cyprus. The service is tailored to shared living environments that need organized day-to-day oversight.

Question 5

Is Silver Horizon focused only on Paphos?

Accepted Answer

The website specifically highlights property and complex management across Paphos, Cyprus. If you are in that area, Silver Horizon is positioned to support your community management needs.

Question 6

Do you carry out the maintenance and repairs yourselves?

Accepted Answer

Routine communal work — cleaning, gardening, pool maintenance — is done by qualified operators under our direct supervision. Specialist work such as electrical, plumbing, lift servicing and larger repairs is done by vetted contractors, always quoted before it starts, with the trade price visible to the committee.

Question 7

Can you manage our development if it isn't registered as a jointly-owned building yet?

Accepted Answer

Often, yes. Many Paphos developments are occupied and need managing long before title deeds are issued and the building is formally registered. We can administer the development and its communal fund in the meantime, and help the committee through the Land Registry registration and committee-appointment process when the time comes.

Frequently Asked Questions